Refund Sale

To refund a sale:

1. Take the client’s original transaction receipt or proof of payment .
2. Touch the Action button on the main screen.     
3. Touch Transactions.     
4. On the Transactions page, touch Refund.     
5. Use the number pad to enter the transaction total.    
6. Touch Refund.     
7. Enter the Merchant or Admin password (according to your terminal configuration) and touch OK. 
   

   NOTE: If you have previously disabled password protection for refund transactions, the terminal will not ask for the password.

8. Pass the terminal to the customer so they can insert, slide, or tap the payment card used in the original transaction.    
9. When the terminal confirms the refund, touch Print to print the customer receipt, or touch None if the client does not want a transaction receipt. 

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