Point of Sale Control
Employees
Configuration
Functions
Availability
Enable this option for managers to allows them to toggle the availability of items per Revenue Center and Mode through the Manager Menu on the Point Of Sales. They can choose between the permanent Availability or the Temporary Withdrawal option. Managers can also generate an availability reading, that prints all unavailable or temporarily withdrawn items of the selected revenue centers and modes. The report includes the following information:
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Revenue Center
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Mode
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Items
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(P) Permanent availability
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(T) Temporary withdrawal
NOTE: The Temporary Withdrawal is used for an External Orders System (EOS) in addition to the POS. All Temporary Withdrawal will be made available again for the next fiscal day if the Reactivate Temp. Withdrawn Items at the EOD option is enabled in Point of Sale Control / View / Option / Configuration / Option.
Manager Functions
Enabling this option, employees can perform functions usually reserved for managers. All of the following functions at the workstation are available to employees if enabled.
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System Function
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Servers Report
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Closing Function
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Void a Table
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Main Reading
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Employee Deposit
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Variable Lists Set Up
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Activity Report
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Open Tables Report
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Currency Set Up
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Mode Set Up
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Discount Availability
If disabled, employees cannot perform these manager functions.
System Function
If you enable this option, the employee will be able to delete the following files from the workstation:
NOTE: Deleting some of those files may bring your system down for several minutes. Only authorized personnel should have access to this function.
End of Day
If you enable this option and all the tables and checks are closed, this option allows the employees to close out the day from the workstation. If you disable this option, employees cannot close the day.
Remark
If you are sending the order to a shared printer and printing the guest check at the same time, the remark shows up on both the kitchen chit and the guest check.
Void Table
If you enable this option, employees can void open tables. If you do not enable this option, employees cannot void open tables.
No Sale
By enabling this option, the NO SALE button will appear as a programmed button in the screen layout or under CMD. Employees will be able to ring a No Sale on the workstation and open the cash drawer. If not, the NO SALE button will not appear therefore they will not be able to open the cash drawer this way. Employees usually use the NO SALE button to make change, as well as to perform other related tasks. MaitreD records the number of No Sale transactions on the servers financial report for security reasons.
NOTE: The option Drawer must be enabled in the Employees POS Operation.
Split Sales
If you enable this option, a server will be able to split the sales of a server.
Waste Table
By enabling this option, a WASTE TABLE button will appear listed under the FUNCTIONS button. The purpose of this function is void transactions, but, if you are using the Inventory Management module, it will not return the items to the inventory.
Waste Item
By enabling this option, a WASTE ITEM button will appear listed under the FUNCTIONS button. The purpose of this function is void single items, but, if you are using the Inventory Management module, it will not return the item to the inventory.
Close the Shift
If you enable this option, the employee will have access to a CLOSE SHIFT button under the FUNCTIONS button.
Generate Shift Report
Enable this option to print a shift report when closing the shift at the workstation.
NOTE: If you ask to close the shift for All workstations the report will include All workstations, All shifts & All Drawers.
Unlock PATT Tables
Enable this option to allow employees to unlock tables that are locked by Pay-At-The-Table (PATT) remote payment devices.
Initialize Pin Pad
If you enable this option, these employees have access to the INITIALIZE POSPAD function in the Special Menu at the workstation.
Bar dispenser override
Enable this option to enable the bar dispenser override function, under the manager menu, which allows to pour drinks without the need to send an order from Maitre'D first. For example, a drink might have been dropped, and this function allows to pour it again without having to order it again on the workstation. This function must be used on the workstation unto which the bar dispenser device is physically connected and defined.
EFT refund
Enable this option to allow these employees to perform credit cards refunds at the workstation.
Inventory adjustment
Enable this option to allow inventory adjustments from a handheld workstation using the pocket PCs bar code reader.
Display theoretical quantity
Enable this option to display the theoretical quantity of items when entering inventory adjustments from a handheld workstation.
Merchandise Reception
Enable this option to allow an employee to perform Merchandise Reception from a workstation, such as a handheld.
NOTE: To allow this, also enable the Remote PO Reception option in Inventory Management / View / Options.
Cash Card Operation
Enable this option to allow a manager to do special transactions on cash card, such as refill the card with more money.
Recipe
Enabling the option will have Maitre'D display recipes for sales items selected on the touch screen. Example, a new bartender might use this option if he/she forgets or does not know how to prepare a drink.
NOTE: They can also print the recipe. This function is accessible only if the Inventory module is installed on your system.
Access Other Bar Server Table
Enable this option to allow Bar Servers to access other Bar Servers' tables when using the Table function on the Order screen, similarly to head-servers that can access other server's tables, but without the Previous, Next and Status functionalities.
Shift Deposit
Enable this option to allow a cashier to declare a deposit from the cash drawer at the end of a shift.
Bag Deposit
Enable this option to allow a manager to declare a bag drop at the bank.
Meal Plan
Enable this option to give employees access to the Meal Plan functions.
NOTE: To accept ITC Meal Plan Cards as a form of payment, add the following configuration keys & values in the POS.INI files of the workstations;
For the workstations to send a unique ID in a Meal Plan request to ITC instead of their POS number, also add the following configuration key & value:
Reprint External Check
Enable this option to allow these employees to access through the Function button a screen with all external checks coming from a 3rd party application, such as a kiosk or a web site. These checks are displayed from the most recent to the oldest, and touching one of these buttons reprints that check.
CMD
Command
PLU Number
If this option is enabled, employees can order sales items by the item numbers. This number is not the PLU number, but the sales item number. The sales item number is displayed as the ITEM # in the top of the screen in Revenue Center / Items Setup. The sales item number may be different from the PLU number. The Sales Item number can be displayed at the workstation if you enable the Item Reference option in Configurations by revenue centers Options.
Order Real PLU number
Enable this option so that employees can order sales items using the PLU number linked to the sales item. This option is especially useful when PLU numbers are already pre-printed on the sales items by the manufacturer.
Miscellaneous
Enable this option to allow the use of items with the Open Price option enabled in
NOTE: To actually change the value of an Open Price item, the Price Override option below must also be enabled.
Quantity:
If you enable this option, employees can use the QUANTITY button to enter multiple orders of the same sales items.
Course:
Enabling this option will give employees access to the COURSE button which allows them to specify what items ordered correspond with which course of the meal. For example, a customer may choose to have their appetizer served before or along with the main entree. If you disable this option, employees do not have access to the COURSE button.
NOTE: In order to speed up the ordering process, you can program COURSE buttons on the preferential screen. This option is available only if you also disable the Conditional printing option in Point of Sale Control / Employees / Configuration / Order and enable the Compilation option in Point of Sale Control / Revenue Center / Options / Options / Kitchen.
Auto Add Course:
If you enable this option, when you add a course to a customer order, then go to the next customer on the table, the course will be automatically added to this customer. When this option is disabled, you have to add the course to each customer if needed.
NOTE: The Kitchen Compilation option must be enabled.
Credit Card Number:
When activated, that option enables Maitre'D to memorize credit card numbers by using the Credit Card Number button. For example, this function can be used to start a tab without actually authorizing the credit card transaction for a specific dollar amount. If you disable this option, employees do not have access to the Credit Card Number button.
Remark on Request:
If you enable this option, the REMARK button appears on the CMD screen and allows servers to enter Remarks whenever they want. In Configurations by revenue centers Options you can program the following features with regard to remarks:
To set the number of lines for remarks, fill the Number of Lines field.
To define when the Remarks screen appears, change the Input field.
If you wish no remarks to print on the guest check, disable the On Check option. You can choose whether or not remarks print on the guest check, but if you are using remarks they always print in the kitchen. There is no option to turn off remarks on the shared printer.
Remarks are useful for telling the kitchen the customer is in a hurry or to personalize message on the guest check, such as "Happy Birthday Joe!".
Number of Clients:
This option allows employees to enter the number of customers at each table using the Number Of Clients button. The original number of customers entered could be updated as people either join or leave the table. Re-enter the check and change the number of customers. If this option is disabled, these employees can not modify the number of customers at a table.
Round:
The ROUND button allows employees to reorder items already ordered by customers at a table. Example, a customer ordered 1 order of Nacho and 2 Bud Lights. Suppose that a half an hour later the same customer wanted another order of Nacho and 2 Bud Lights. The ROUND button would allow an employee to order these same items again with fewer keystrokes. If enabling this option, the ROUND button is available to employees. To enable this option, the Round option under the Revenue centers/Options must also be enabled.
Client Adjustment:
If you enable this option, the employees will be allowed to adjust their total count of customers.
NOTE: This manual modification is only reflected on the employee readings on the workstation and the Sales Consolidated report in the report center.
Price Override:
Enable this option for employees to enter a value for an items with the Open Price option enabled in
NOTE: The Miscellaneous option above must also be enabled. The Price Override option must be enabled to allow the use of the Price Override function defined in a Macro/CMD list.
Manual Bar Code:
Enabling this option will enable the employee to enter bar codes manually.
View Order Time:
Enable this option to see on screen the time the order was sent to the kitchen. When enabled, the server can select the Order Time option under the CMD screen to display the time the order was sent. The time will be displayed for each item over the price location.
Assignment Override
Enable this option so that when using the floor plan, it is possible to assign tables to an employee that are not assigned to the section of that server. Also, when these employees touch the Table button without entering a table number, the floor plan is displayed, and they can simply touch the table they want to open.
NOTE: If the Special Menu Printout options are also both enabled in
Change Floor Plan
Enable this option to allow employees to change floor plans on the workstation.
Open Description
Enable this option to allow the use of items with the Open Description option enabled in
Negative Price Disabled
Enable this option to prevent employees from entering a negative price when ordering an open price item.
Setup
Setup Functions
Table Assignment
Enable this option for Hostess employees to select Floor Plans and Cancel or Modify Clients on the Waiting List in Floor Management mode or to assign tables to sections in Control Buffet mode.
NOTE: Maitre'D will use the Floor Management module if the Table Assignment option is enabled in the Point of Sale Control / View / Options / Configuration / Option. If it is disabled, Maitre'D will work with the Control Buffet mode instead.
Section Assignment
Enable this option to allow Hostess employees to assign employees to sections.
Discount Availability
The Discount Availability button, which appears on the Manager menu, allows employees to turn discounts on or off at the workstation. If you enable that option, Maitre'D will allow employees access to discount availability. If you disable this option, the employee cannot access discount availability.
Privilege Credit
Enable this option if you want the employee to be able to apply a credit to a privilege customer account.
Permanent Meter
If you enable this option, the server, when accessing Table 0, will be prompt with the list of meters and will be able to declare a new value for the meters. This value will be used to generate sales and record adjustments for this waiter. This feature is usually programmed for BARTENDER or BAR SERVER employees.
Meter Adjustment:
If you enable this option, employees are allowed to change the value of the permanent meters on the workstation. If you disable this option, changes to the permanent meters must be done in the Back-Office.
Currency Setup
If you enable this option, employees can change the Exchange Rate at the workstation. If you disable this option, the Exchange Rate can only be change from the Back-Office.
Price Change
If you enable this option, employees can change the prices of sales items in any mode from the workstation.
Screen Setup
Enable this option to allow these employees to modify the descriptions and items assigned to buttons on preferential screens from the workstation. If this option is disabled, these employees can only modify the prices of the items assigned to these buttons.
Mode Setup
Enabling this option will enable employees to change the workstation mode. If you disable this option, employees will not be able to change the mode and the workstation will work in the mode selected in the Workstation Mode configuration. This option can be used for bars that offer a happy hour special. For example, suppose that the happy hour finishes at 7:00 P.M., but that, given an unusually busy night, some customers did not get the chance to be served by that time, then the manager can decide to extend the happy hour by changing the mode.
Assign Waiter
If you enable this option, these employees have access to the function SERVER ASSIGNMENT in the MANAGER MENU at the workstation. The selected Point Of Sales this employee is allowed to work on is saved in the Workstation field of Point of Sale Control / Employee / Employee / POS Operation.
NOTE: The Server Assignment option must also be enabled on Point of Sale Control / View / Options / Security.
Redirect Printer
You can enable this option to have access in changing the shared printer output at the workstation.
Variable list
You can enable this option to have access to the variable lists programmed in Point of Sale Control / Screens.
Access Setup
If this option is enabled, the manager will be able to register employee fingerprints or assign magnetic employee cards. This operation is only available to employees that have the manager function.
NOTE: This option used to be called Biometrics Setup.
Drawer Setup
Enable this option to allow a manager to assign cash drawers to employees from the workstation.
Disable Password Change
Enable this option to prevent employees from changing their passwords at the POS workstation.
Table 0
Table 0 Functions
Access
Table 0 access allows an employee to place orders quickly and in rapid succession by eliminating the table # and manually closing all transactions to cash. For example, this is helpful in a busy bar environment. The system returns to the order entry screen automatically. If this option is enabled, this employee has access to table #0. Otherwise, this employee is not able to work on table #0.
Check
If you enable this option, the workstation prints a guest check automatically for each transaction when you use the SEND button. Otherwise, the employee must command the workstation to print a check on Table #0 by using the PRINT button. The Table #0 access option must also be enabled to use this option.
NOTE: If this option is disabled, Fast-Tender operations are quicker since you are not forced to print the check when using the fast-tender buttons.
Payment
This option offers you a choice of payment by displaying the media type screen after an order on Table #0 on. If the option is disabled, however, Maitre'D assumes the media type is cash and closes the check to cash. Disabling this option gives faster operation because the check automatically closes to cash. However, if the check is closed to cash by mistake, you can always modify the payment by using the last four digits of the check. The Table #0 access option must also be enabled for this option to work properly.
Drawer on Total
If you enable this option, the cash drawer will open when the workstation displays the total during table #0 operation. Otherwise, the cash drawer will only open after the media type is selected. Usually, this option is enabled for faster operation.
Void
If this option is enabled, employees can create negative checks. Employees use negative checks to perform refund on closed checks. This option does not produce a button on the CMD screen. You are not voiding a specific check, but creating a new check number that has the items to be voided entered negatively. This check offsets the check that was ring incorrectly.
Bar server interrupt
Enable this option to be able to switch from one bar server order screen to another, during the ordering process. When enabled, a SERVER button will let you switch from the current bar server order screen, to a new bar server order screen. For example, if Bar Servers are entering an order in the system but another employee comes along who needs to place an order urgently, they can select the Server Interrupt button and enters their server number and process the order. The original servers are then able to go back to the first order screen; Maitre'D will simply take them back to where the order was left off.
Filtered Customer List
Enable this option so that bartenders can filter only the tabs he has opened himself from all running bills.
CCard
Use Name for Bar Table
Enable this option so that a bartender can read a guests name from a credit card magnetic strip after login on, and use it as the table name.
NOTE: The Name on EFT Receipt option in Electronic Funds Transfer / View / Options / Operation must also be enabled.
Reverse First and Last Name
Enable this option to invert the sequence in which the first and last names are displayed on the order screen when allowing bartenders to read these names from a credit card magnetic strip to assign it to a table.
NOTE: The Use CCard Name For Bar Table option above, as well as the Name on EFT Receipt option in Electronic Funds Transfer / View / Options / Operation, must also be enabled.
Confirm CCard Name
Enable this option so that a bartender is prompted for a confirmation of the name on the credit card before assigning it to a table.
NOTE: The Use CCard Name For Bar Table option above, as well as the Name on EFT Receipt option in Electronic Funds Transfer / View / Options / Operation, must also be enabled.
Food Runner
Delay
Enter the delay in second, to wait before the last three orders are displayed. By default, the delay is set to 0 and the orders do not display.
Consolidate orders
Enable this option to compile the ordered items on the Food runner screen.
Sort items by category
Enable this option to group items by division category on the Food runner screen.
Fiscal Printer
Fiscal Printer Functions
XClose
Enable this option for the manager configuration so that they can print the current Fiscal Report of the printer on each workstation individually in Russia.
End Of Day (2 Close)
Enable this option for the manager configuration so that they can print the final Fiscal Report and Close the fiscal day of the printer on each workstation individually in Russia.
NOTE: The End Of Day has to be performed EVERY day on EACH fiscal printer.