If a user forgets a password, the password reset procedure depends on the terminal user profile. The following table explains who can reset which password and which procedure to use:
| Terminal user | Who can reset | What to do |
| Administrator | PayFacto Support |
The Administrator password can only be reset with a Superuser password, which requires the assistance of Technical Support. Refer to the Obtaining Support procedure. |
| Merchant | Administrator |
A Merchant password can be reset using the Admin password. Refer to the Change Merchant Password procedure. |
| Operator | Administrator or Merchant |
Operator passwords can be reset using the Admin or Merchant password. Refer to the Change Operator Password procedure. |