Reimbursement Passwords

As a security measure, the Secure Payment application requires a password before processing reimbursement transactions. You can choose which password to require (Admin or Merchant) or you can disable passwords for reimbursements, depending on your preference. By default, refunds require the Admin password and voids require the Merchant password.

IMPORTANT! If you disable passwords for reimbursement transactions, anyone can process a refund or a void without supervisory or management knowledge or approval. To prevent possible fraudulent reimbursements, you should maintain password protection as part of the reimbursement process.

To set the required password for reimbursements:

1. From the main screen, touch the Menu button.
   
2. Enter the merchant password and touch Confirm.
3. Scroll to the Configure application section.
4. Touch Passwords.
5. Scroll to the Require password for transactions section.
6. Touch Refund transactions; the Password on refunds screen appears.
   
7. Select the desired password by touching Merchant or Admin or touch No password to disable password protection for refunds.
   
8. Touch the Back icon to return to the Passwords screen.
9. Touch Void transactions; the Password on voids screen appears.
   
10. Select the desired password by touching Merchant or Admin or touch No password to disable password protection for voids.
    
11. If you have more than one terminal, repeat steps 1 to 10 for each additional terminal where you want to set the required passwords for reimbursement transactions.
    

    NOTE: If you disable password protection in either step 7 or 10, you can re-enable the password by using this procedure and selecting the desired password for each transaction type where you disabled the password.