General use of SecureTable to apply payments

This section will cover the general workflow that users and customers will see when using SecureTable. The workflow will vary slightly based on the SecureTable application's configuration. The workflow steps that are user-configurable are also optional and can be skipped during the transaction process. Those will be indicated as such below.

Before starting a transaction

Before starting a transaction using a payment terminal with SecureTable, at least one check must be printed from the POS system. SecureTable can also work with split checks as well a tables with multiple checks. Open tables without printed checks cannot be accessed by SecureTable.

Check 100801
Check 100802
Check 100803
Check 100804

Transaction workflow

The workflow will vary based on SecureTable's application settings. This section covers all possible configurations. Here are quick links to each step of the workflow:

  1. Home Screen (Start)
  2. Enter Server Number
    1. Enter Table Number (Optional)
    2. Enter Check Number (Optional)
  3. Select Table
  4. Select from multiple checks
  5. Split Calculator
    1. Equal Split
    2. Unequal Split
  6. Tip Calculation (with tip presets)
    1. Custom tip amount
    2. Custom tip percentage
  7. Tip Confirmation
  8. Payment (Card processing)
  9. Payment posting to the POS

Home Screen

The transaction workflow always starts from the SecureTable home screen. To start, simply press the ENTER button.

SecureTable - Home Screen

Enter Server Number (mandatory)

Enter the Server, Clerk or employee number and press the OK button in the lower-right corner of the screen. The server number is mandatory to start a transaction. It will be used to filter the tables and checks, and only the tables or checks that are related to the server number entered will be available.

SecureTable - Server Number Entry

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NOTE: On devices equipped with a physical keypad, the on-screen keypad will not be displayed. The physical keypad buttons will be used instead.

Enter Table Number (optional)

This screen will only be displayed if the Enable Search by Table Number option is enabled in the SecureTable application's settings.

The table number is used to further filter the checks that will be displayed. This is useful to display the full list of checks associated with a specific table.

To use it, enter the table number and press the OK button in the lower-right corner of the screen. To skip this step, simply press OK without entering a table number.

SecureTable - Table Number entry

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NOTE: On devices equipped with a physical keypad, the on-screen keypad will not be displayed. The physical keypad buttons will be used instead.

Enter Check Number (optional)

This screen will only be displayed if the Enable Search by Check Number option is enabled in the SecureTable application's settings.

The check number is used to search for a specific check. This is useful when you have the check in hand and you just want to bring it up immediately on the SecureTable application.

To use it, enter the check number and press the OK button in the lower-right corner of the screen. To skip this step, simply press OK without entering a check number.

SecureTable - Check Number Entry

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NOTE: On devices equipped with a physical keypad, the on-screen keypad will not be displayed. The physical keypad buttons will be used instead.

Select Table

This screen may look different or may not be displayed altogether, based on settings and previous choices made:

  • A list of all tables containing printed checks will be displayed if both the Table Number and Check Number screens were skipped.
  • A single table will be displayed if a valid table number was entered at the Table Number screen and the check number was skipped.
  • This screen will be skipped altogether if a check number was entered at the Check Number screen. In this case, SecureTable will skip directly to the Split Calculator screen, further below.

The table number is indicated to the left of each white box. Each box displays the total amount due for the entire table, and the green Multiple Checks text indicates that this table has more than one printed checks.

To select a table, simply touch the desired box.

SecureTable - Table Selection

Multiple Checks

When a table containing multiple printed checks is selected, the list of available checks is displayed. On a typical payment terminal screen, up to 5 checks can be displayed at once. If there are more than 5 checks, the list can be scrolled by swiping up and down the screen.

This screen will not be displayed if a table with a single check was selected, or if a check number was entered at the Check Number screen.

To select a check to be paid, simply touch the corresponding box on the screen.

SecureTable - Check Selection

Split Calculator

The split calculator is the step where the server discusses with the customer about how the check will be paid. The following needs to be determined:

  • Will the check be paid by cash or by card?
  • Will the check be paid in full in one payment, or in multiple payments (split)?
  • If the payment is to be split, will it be in equal or unequal amounts?

SecureTable - Split Calculator

Paid by Cash

Enable this checkbox if the customer pays with cash. If the customer pays by card, leave this box unchecked.

PAY FULL

Touch this button to pay the check in full.

EQUAL SPLIT

Touch this button to split the check amount in up to 10 equal parts.

UNEQUAL SPLIT

Touch this button to split the check in unequal parts.

Split Calculator - Equal Split

Equal split is used to divide the total check amount in up to 10 equal parts. This is useful when there is a single printed check for 2 or more customers, and they want to split the expense among themselves.

After touching the EQUAL SPLIT button, select the Number of Splits. The Per Split Amount will be updated automatically.

SecureTable - Equal Split 1SecureTable - Equal Split 2

Touch the CONFIRM button to proceed with the first payment.

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NOTE: If the amount is not equally divisible by the number of splits selected, there will be a difference of $0.01 between split amounts. In the screenshot above, dividing $45.71 by 2 creates the first split at $22.86 and the second one at $22.85.

Split Calculator - Unequal Split

The UNEQUAL SPLIT function is used to divide the check amount in unequal parts. This is useful if the in a single printed check which multiple customers wish to pay with various amounts.

After touching the UNEQUAL SPLIT button, touch the Amount field and enter the amount that the customer wishes to pay.

SecureTable - Unequal Split 1SecureTable - Unequal Split 2SecureTable - Unequal Split 3SecureTable - Unequal Split 4

Touch the CONFIRM button to proceed with the first payment.

Tip Calculation

If the Tip option is enabled in the SecureTable application settings, the tip calculation screen will be displayed.

When the Tip calculation screen appears, the payment terminal needs to be handed to the customer.  The customer has the following options:

SecureTable - Tip Calculation

Bill Amount

This section shows the total amount to be paid.

Add a Tip

In this section, the tip presets configured in the Tip Preset Percentages in SecureTable's advanced settings are displayed. Each percentage box also indicates the corresponding dollar amount.

Touching a preset automatically adds the stated tip amount to the transaction.

$

Touch the $ button to enter a custom dollar amount as tip instead of using a preset.

%

Touch the % button to enter a custom percentage of tip instead of using a preset.

NO TIP

Touch this button to skip the tip entry process altogether and leave no tip.

Custom tip amount

The screen below only appears if the customer touches the $ button to enter a custom tip amount.

The customer uses the provided keypad to enter a tip amount, which will make the green CONFIRM button available.

SecureTable - Custom Tip Amount 1SecureTable - Custom Tip Amount 2

SecureTable - Backspace (tip)

The customer can use the backspace key to correct typing mistakes.

When ready, the customer presses the green CONFIRM button.

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NOTE: On devices equipped with a physical keypad, the on-screen keypad will not be displayed. The physical keypad buttons will be used instead.

Custom tip percentage

The screen below only appears if the customer touches the % button to enter a custom tip percentage.

The customer uses the provided keypad to enter a tip percentage, which will make the green CONFIRM button available.

Also note the Tip Amount value is updated in real-time as the customer types the percentage. This is provided so that the customer will immediately know exactly how much will be added to the check as tips, based on the percentage entered.

SecureTable - Custom Tip Percentage 1SecureTable - Custom Tip Percentage 2

SecureTable - Backspace (tip)

The customer can use the backspace key to correct typing mistakes.

When ready, the customer presses the green CONFIRM button.

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NOTE: On devices equipped with a physical keypad, the on-screen keypad will not be displayed. The physical keypad buttons will be used instead.

Tip Confirmation

If the Enable Confirmation option is enabled in the SecureTable application settings, the tip confirmation screen will appear. This is the last confirmation before the actual payment.

SecureTable - Tip Confirmation

Total amount

This is the total amount to be paid, which is calculated from the check amount plus tip amount.

Bill Amount

This is the amount that was passed from the POS system. It is also known as the Check amount or Invoice amount, depending on the terminology used by the POS system.

Tips (__%)

This field displays the tip amount added. The percentage between parenthesis is calculated from the Bill amount vs. tip amount, and is always rounded to the nearest percentage point.

CONFIRM & PAY

Touch this button to proceed with the actual payment.

CANCEL

Touch this button to cancel the transaction and return to the home screen to start over. A confirmation screen will be displayed before actually cancelling the operation.

Payment

At this point, SecureTable will call the payment application installed on the payment terminal. The prompts that the customer will see will depend on the payment application used and the card type used. For more information on this specific part of the workflow, please consult your payment application's documentation.

 

PayFacto Payment ProcessPayFacto Payment Process

BroadPOS Payment ProcessBroadPOS Payment Process

Payment posting to POS

After the payment has been authorized by the payment application, the payment data will be sent to the POS system. Note that only non-sensitive data is exchanged between SecureTable and the POS system.

The message Payment applied successfully! will be briefly displayed on the screen.

Then, one of two things can happen:

Splits

If this was a payment resulting from a split, SecureTable will return to the Split Calculator to process the next payment.

Full payment / Last payment

If this was a full payment or the last payment of a series of splits, SecureTable will return to the home screen.

Screenshot - Payment applied successfully
Screenshot - Home screen SecureTable

The payment workflow with SecureTable is now complete, and the application is ready to process the next payment.