Refund vs Void

There are two types of reimbursements available: void and refund. The transaction you choose depends on when the original sale was processed.

Voiding a transaction provides a refund on a sales transaction that is still in the open batch of transactions (you have not yet performed a settlement). Typically, a void transaction occurs the same day as the original sale; if the original purchase used a credit card, the customer does not need to present their card, only their copy of the transaction receipt. If the original purchase used a debit card, the client needs to present their debit card in addition to their copy of the transaction receipt. When you void a credit transaction, the customer does not see the original sale or the refund on their statement; a voided debit transaction appears as two transactions on the statement.

Refunding a transaction occurs when the original sales transaction is part of a previously settled lot. A refund transaction requires that the client present their card and transaction receipt. When you refund a transaction, the customer can see the original sale and the refund as two separate lines on their statement.